SECURITY METHOD FOR THE TRANSMISSION OF PAYMENT DATA IS BY SSL (SECURE CERTIFICATE ISSUED BY GODADY AND IS 128 BIT ENCRYPTION.
What is our Product Return/Exchange Policy?
It is our desire to serve our students and customers to the very best of our ability and to the highest standards of excellence. This page explains our policies on issuing refunds.
Refunds will be issued in the same manner as payment. If payment was via credit card, refund will be issued to the card used. If payment was by check, refund will be by check.
For all training courses, payment is due in full to reserve a seat in the course unless specifically stated otherwise.
If a student cancels their purchase within seven days from date of purchase, a refund will be issued minus a service fee of $24 dollars per charge.
If a student cancels their seat in the course less than seven days from course date, a 50% refund will be issued.
No refunds for course seats will be issued within three days, on or after the date of the course or for a no show.
- IMPORTANT NOTE REGARDING CORONA VIRUS: With all the recent events and cancellations due to the Coronavirus, there is potential that our scheduled courses may be postponed. For any postponed courses, students who have registered for courses will have a Course Credit or Paid Tuition for their course. The course will be re-scheduled at the first available date once we have the ability to move forward with training. Please know that HPP Training is committed to your safety. We hope you are your family are being safe during this time. Do to closure of all business in the State of NV as per the enforcement of closure by the Governor. HPP Training will reschedule all students registered once those facilities become available. Be Safe!
- In the event that a student must cancel for Health reasons, the course will be re-scheduled at the first available date once you have the ability to move forward with training.
Important Note: We at HPP Training are more than reasonable and our goal is to get you the training you so desire. In the event a course is paid for but for some reason wasn’t able to be completed either as a conflict of scheduling your course, our proposed solution is to work with each others schedule to attempt to book and fulfill the course purchased.
Important Note Regarding Certificates: If students have taken advantage of the savings of tuition by purchasing a Certificate for a Training Package that includes Multiple Courses or a Certificate for a Gift of Self Defense, it is the responsibility of the student to schedule their course as outlined on the reverse side of the Gift Certificate. The Instructions to Email, Text or Call and contact information have been included on the reverse side of the Gift Certificate. We have placed an expiration date on the certificate as a way to motivate students to take advantage of their training. We offer the classes several times per months and throughout the year where students are able to schedule their course. In the event the dates already determined by HPP Training do not fit students schedule, student shall contact HPP Training to request a future date that works best for Student’s needs so the intended course can be fulfilled. The tuition for these Certificates has already been paid for and will NOT be refunded. There will be NO refunds for unused classes or partial certificates. Please remember the goal is to fulfill your training and develop your skills to better at defend yourself or others. Classes May be transferred to another person upon request and agreed to by HPP Training. If for some reason it is determined that HPP Training selects to NOT work with a student due to certain circumstances and chooses to issue a refund, that refund will be issued for the exception of the amount of any processing fees incurred by HPP Training. A refund shall be in the same form as it was initially paid for. The normal processing fee from our Merchant is 3% of the value of the transaction in addition to a $14.00 charge back.
Students who are removed from a course for any reason, as stated in our hold harmless agreement, will not be issued a refund for their course fees.
What is your Product Return/Exchange Policy?
We accept exchanges and returns up to 30 days* from the original ship date. Items must be UNUSED and UNWORN with the original product packaging and must be accompanied with the original receipt. Items not returned with original packaging or in resalable condition will not be qualified for refund or exchange.
*Closeout items, sale items, or items purchased at special events cannot be returned, refunded, or exchanged.
If you wish to return an item for refund or exchange, please call PHONE for any questions. Note: Any shipping charges will NOT be refunded or reimbursed.
You can use any shipping method you like to send items back to our location, however, we recommend that you use a shipping provider that offers tracking and insurance capabilities, since we cannot take responsibility for return shipments that we do not receive. We also recommend that you keep a copy of your tracking number for your own records.
Where do I send my Return/Exchange?
Any product returned for any reason including repair must have prior approval and a return authorization number on the outside of the box.
All returns/exchanges, accompanied by original receipt, should be sent to:
Please note that exchanges will not be sent out until we’ve received the item, including receipt, from your original order. Any credit due after an exchange will be refunded to the credit card used for the original purchase.
For returns, we will issue a refund to the credit card used for the purchase for the amount you paid for your order, excluding shipping costs, typically within 7-10 business days. Shipping fees are non-refundable.
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